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Checking Device Status

This page explains how to check whether devices are online or offline. The primary way is through the classroom view, which is available to all logged-in users. Admins also have access to the Network Monitor for lower-level troubleshooting.

Role Required

Any authenticated user can view device status in the classroom view. The Network Monitor requires the Admin role.

Prerequisites

  • You must be logged in
  • At least one site, classroom, and device must exist in the system

Checking Status in the Classroom View

The classroom view is the main way to see which devices are online or offline.

  1. In the sidebar under Sites & Classrooms, click the site name to expand it
  2. Click the classroom you want to check
  3. The main content area displays all devices in that classroom with status indicators

Each device shows a colored indicator:

Indicator Meaning
Green Device is online -- it was detected on the network during the most recent scan
Gray Device is offline -- it has not responded to recent network scans

Each device also displays a Last seen timestamp showing when it was last detected on the network. This helps you understand how recently the device was active.

Classroom Device View

Capture a classroom view showing devices with mixed online/offline status indicators, with green and gray dots and "Last seen" timestamps.

Viewing Device Details

For more information about a specific device, click on it to open the detail panel.

  1. In the classroom view, click on a device row
  2. A detail panel slides in showing the following information:
Field Description
MAC Address The device's unique hardware identifier
IP Address The device's current network address (populated automatically from scans)
Type The device category (e.g., PC, display, projector)
Manufacturer The device manufacturer, determined from the MAC address
Wake Status The result of the most recent wake attempt (if any)
Retry Count How many times the system retried waking this device in the last operation

Device Detail Panel

Capture the slide-in device detail panel showing MAC, IP, type, manufacturer, wake status, and retry count.

Using the Network Monitor (Admin Only)

The Network Monitor provides a lower-level view of what the system sees on the network. It is designed for troubleshooting, not for day-to-day status checking.

Role Required: Admin

The Network Monitor is only accessible to users with the Admin role.

  1. Click Network Monitor in the sidebar under Main
  2. The view shows raw scan results grouped by network interface (e.g., ens224.140)
  3. Each entry shows a discovered MAC address and IP address

The Network Monitor displays every device the scanner found on each interface, whether or not it is in your managed inventory. This is useful when you need to verify that the network scanner can reach a particular VLAN or when troubleshooting why a device is not appearing in the classroom view.

Classroom view vs. Network Monitor

The classroom view shows only devices in your managed inventory, organized by classroom. The Network Monitor shows raw scan data organized by network interface, including devices not yet added to the inventory.

Limitations

Devices that are completely powered off cannot be detected by network scans. A device showing as "offline" in the classroom view may be powered off, disconnected from the network, or on a different VLAN than expected.

If a device was recently powered off, its "Last seen" timestamp will reflect the last time it was detected. The system cannot distinguish between a powered-off device and one that is disconnected.

Next Steps